COVID-19 & SKY UPDATES

 

Sky now offers FREE "New Normal Connect Sessions" for members and non-members to safely and mindfully get back into fitness. You'll learn all the steps Sky is taking to keep you protected, and what you can do to prevent the spread of illness. Sky trainers will help you set, or reset, your fitness goals. This FREE session includes an INBODY Assessment, and a 5-week workout plan with minimal touch as a focus. We've adjusted to the New Normal, and are ready to help you on the next phase of your fitness journey as your partner in wellness. 

 

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FAQS

 

Are All Sky locations Open?

Yes, Sky officially reopened on May 1st with limited hours, and regular business hours began Saturday, May 16th. During the closure from March 17th to April 30th, members did not incur charges. Sky of Broken Arrow closed permanently due to the devastating financial effects of the COVID-19 pandemic on July 15th, 2020. Sky of Midtown and Sky of South Tulsa remains strong and will continue to serve the Tulsa community. 

 

Do I need to wear a face mask while working out? 

Following the City of Tulsa Ordinance, Sky members are required to wear a mask upon entering the facilities and in all common areas including lobbies, SkyCafe, and entering and exiting the locker rooms. As social distancing is available in all studios and throughout the fitness areas, masks will be STRONGLY recommended, but not required during your workouts. Members will be required to don the masks before leaving, as well. Please refer any questions to the Member Services Team. See more about the City of Tulsa Mask Ordinance here

 

ORDINANCE NO. 24408: JULY 19, 2020
Do people need to wear face coverings while working out in a gym?
Only if they cannot maintain 6 feet of separation from non-household members in the gym.

  

What should I do if I've tested positive for COVID-19?

To protect everyone, we ask that all members self-report if you fear you have been exposed or have tested positive. You can self-report your status by emailing Sky at [email protected]. We will treat each case individually and will work with you regarding your membership while you self-isolate.

 

How Can I Ask Questions About My Membership OR MAKE CHANGES TO MY ACCOUNT DURING COVID-19?

If you have a question, please email our team at [email protected] To make any changes to your account, visit a Sky location to speak to a membership concierge, or mail us a certified letter detailing your request to 10121 S. Sheridan Rd. Tulsa, OK, 74133. Note: Changes to your account must be made by the Primary Account holder. Changes cannot be made over the phone, or via social media messages. If you still have questions regarding your account, don’t hesitate to call 918-299-5500 or visit sky-fit.com/membershipguidelines.

 

What are the safety measures in effect throughout Sky?

PRE-SCREENING Upon entry, we require every member to answer a few questions about their health. Should a member have issues with these questions, Sky may prohibit entry to the facility.

EQUIPMENT CLEANING Sky has increased staffing when it comes to cleaning, but every member MUST sanitize equipment before and after use. This step has always been considered proper etiquette but has now become an enforceable standard. Sky does mandate that you clean your equipment in the membership guidelines. Failure to do so, and you may be asked to leave to protect other members

SOCIAL DISTANCING We've created maximum space between equipment and have disabled every other piece of cardio equipment. We request that members work out alone or maintain a 6' distance if working out with a partner and follow the indicated walking paths and distance minimums in queuing areas.

GROUP FITNESS Class sizes are limited and will require reservations. Instructors require disinfectant cleaning of all equipment BEFORE AND AFTER each use. Consecutive class times will now have a 15-minute window between classes to allow ample time for cleaning. Sky will also be limiting the availability of specific equipment like bolsters and blankets.

SKYKIDS SkyKids members have their temperatures taken at the door. If a child has a fever of more than 100.5 F, the member is denied access. Parents will be asked not to enter into the SkyKids area beyond the half-doors. Only three parents can be in the lobby area of SkyKids at one time. SkyKids are to wash their hands at regular intervals by SkyKids Team members.

 

What cleaning supplies does Sky use? 

The EPA-Approved "Multi-Cleaner 256," used at all Sky Facilities, is a broad-spectrum disinfectant that has proven effective against killing the novel coronavirus. Use this spray and the paper towels supplied to disinfect equipment and surfaces before and after contact. Sky uses professionally formulated chemicals during the laundering and sanitization of our towels, making them safe to use. Members are always welcome to bring personal towels for their use. 

 

What is Sky doing to limit person-to-person chain of contact?

Sky has implemented a "High Care, No-Touch" Policy. Sky requires all of our team, and encourages all of our members, to eliminate/restrict physical contact with members or team members while at Sky. 

 

Since the reservation system is new, how do I reserve a spot in a Group Fitness Class? 

Reservations Open 24 Hours Before the Class Begins. Visit the schedule at sky-fit.com or in the Sky Fit App. Find your location of choice and class you would like to reserve. Click on "Sign Up," or if you are in the app, click on "Book Class." You'll receive a confirmation email when your booking is complete. If you need to cancel your reservation for any reason, go through the same process, and click "Cancel Reservation."

 

If you do not cancel your reservation and do not show up, instructors will release your spot once the class starts to open the place for someone on the waitlist. 

 

Should I bring anything from home?

Sky takes a great deal of pride in our vigilance in terms of cleaning. Sky also understands members may feel more comfortable with their items from home, such as masks, towels, yoga blankets, and mats. Sky understands and encourages this but also asks that all items from home are cleaned thoroughly beforehand. Water fountains are closed; however, you can fill up a water bottle at the bottle filling stations or purchase a drink in SkyCafe. Please bring a mask with you, as we have a limited quantity available. 

 

 

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