COVID-19 & SKY UPDATES

Below are some Frequently Asked Questions: 

Yes, we are open for regular business hours beginning Saturday, May 16th. 

 

Facilities Hours: 

Monday–Thursday: 5 am – 10 pm

Friday: 5 am - 9 pm

Saturday: 7 am - 9 pm

Sunday: 8 am - 9 pm

 

SkyKids Hours: 

Monday-Thursday: 8:00 am - 8:00 pm

Friday: 8:00 am – 6:00 pm

Saturday: 8:00 am - 2:00 pm

Sunday: 12:00 pm - 5:00 pm

 

SkyCafé Hours: 

Monday-Thursday: 6:00 am - 9:00 pm

Friday: 6:00 am – 8:00 pm

Saturday: 8:00 am - 3:00 pm

Sunday: 11:00 am - 5:00 pm

Email [email protected] to get in touch with our membership team regarding your account. We're eager to assist you with any questions you may have. Due to high email volumes, response times may be longer than usual. You should receive an immediate response that your email was delivered, but this is not our final correspondence with you. Expect a response 24-48 hours after your email is sent to be contacted by someone from our team. 

Sky has long been considered an industry leader in cleanliness.  Additional measures already implemented to protect our members are:

  • Member screening at entry.
  • Use of masks and disposable gloves.
  • Electrostatic Cleaning of Sky Facilities.
  • Increased hospitality crew and hours.
  • "High Care, No Touch" policy.
  • Self-check-in for members.
  • Temperature checks in SkyKids.
  • Additional cleaning and sanitation stations within the facilities.
  • "Blue & Green” Informational Posters.

The EPA-Approved "Multi-Cleaner 256," used at all Sky Facilities is a broad-spectrum disinfectant that has been tested to be effective against killing the novel coronavirus.

 

Sky utilizes disinfecting wipes as opposed to sanitizing wipes. Disinfecting wipes are proven to combat the Flu and COVID 19. Use these to wipe down equipment and surfaces before and after contact.

 

Sky uses professionally formulated chemicals during the laundering and sanitization process of our towels making them safe to use. Members are always welcome to bring personal towels for their own use. 

 

 

  • Creating maximum space between equipment
  • Disabling every other piece of cardio equipment
  • Limited capacities in group fitness classes and delineating individual workout “zones” within the studios
  • Requesting that members work out alone or maintain a 6’ distance if working out with a partner
  • Indicating walking paths and distance minimums in queuing areas

Sky has implemented a "High Care, No-Touch” Policy.  Effective immediately, Sky requires all of our team, and encourages all of our members, to eliminate/restrict physical contact with members or team members while at Sky.  

  • SkyKids members will be asked to take their temperatures at the door.  If a child has a fever of more than 100.5 F, the member may be denied access.  
  •  The cleaning and disinfectant will be increased to 4 times per day.
  •  Parents will be asked not to enter into the SkyKids area beyond the half-doors. Only three parents can be in the lobby area of SkyKids at one time. Please wait outside the doors until you are waived to enter by a SkyKids team member if a few parents are dropping off or picking up their kids. 
  • Kids will be asked to wash their hands at regular intervals by SkyKids Team members.
  • At this time, SkyKids will not require reservations.  This may change as usage dictates.  The safety of our youngest members has always been a priority of the highest order for Sky.

Sky has added a number of safety protocols to our Group Fitness department:

  • The class size will be limited and will require reservations.
  • Instructors will require disinfectant cleaning of all equipment BEFORE AND AFTER each use.  
  • Consecutive class times will now have a 15-minute window between classes. This will allow all classes to have ample time for disinfecting.
  • Sky will also be limiting the availability of certain equipment during classes. Specifically, bolsters and blankets will NOT be available.

Group Fitness class sizes will be limited. Each studio at each Sky location will have a specific "capacity" that will allow for social distancing.

Yes. With the limited space available in each studio, we are requiring our members to reserve their spot in Group Fitness classes. To schedule your reservation, follow these steps: 

  1. Go to https://sky-fit.com/schedule. Or visit the Sky Fit App and click on the "Find a Class" tile. 
  2. Find your location of choice and class you would like to make your reservation for.
  3. Click on "Sign Up," or if you are in the app, click on "Book Class."
  4. If you are on the website, you'll either "Create a Login," or "Sign In." If you forgot your password, click on "Forgot Password" to retrieve a new one via your email address.
  5. You'll receive a confirmation email when your booking is complete.

If for any reason you need to cancel your reservation, go through the same process, and click "Cancel Reservation."

 

If you do not cancel your reservation and do not show up, instructors will release your spot once the class starts to open the spot for someone on the waitlist. 

 

Reservations Open 24 Hours Before the Class Begins.

With the addition of 15 minutes between classes to allow for disinfecting and promote social distancing, the class schedule will look different upon reopening. The updated schedule will be available on the website and Sky app. Reservations can be made on the website or in the Sky Fit App. 

 

 

The guidelines encourage the public to avoid groups of 10 or more people where appropriate distancing may not be practical.  Sky has taken great steps in order to allow for social distancing for our members and their safety. Classes are limited for the time being. 
 

Sky will require all members to...:
1. Use disinfectant wipes or chemical spray bottles provided by Sky rather than towels, and 
2. Disinfect/clean before AND after usage.  

 

The Sky team will regularly spray and wipe down equipment between uses to promote added cleanliness. 

 

We ask you do not use towels that you use to wipe the sweat off your body on the equipment. 

Sky Private Trainers have all been educated in the following protocols:

  • No Touch Policy- Contact between trainers and clients is generally prohibited unless special circumstances are present (medical).  In the case of such approval, the private trainer must wear gloves and adhere to all personal sanitization practices. 
  • In-session Sanitization Policy - Trainers are responsible for wiping down and disinfecting all equipment used during the session immediately after use. 
  • Small-Group Training Policy - For the time being, small group sessions will be limited to 4 people in an area at a time. Clients must maintain social distancing standards outlined.

If you would like to visit during times with fewer members, Sky suggests the following as "off-peak" times:
 

 Monday - Friday:  1:00p - 4:00p
 Saturday:  2:00p - 6:00p
 Sunday:  9:00a - 1:00p

Sky is committed to providing updates to our members as often as needed.  As the path to normalcy presents itself, we will let our members know any changes to Sky's approach through our website, social media channels, and in-facility signage. If you have questions, please do not hesitate to contact us at [email protected]

Sky uses professionally formulated chemicals during the laundering and sanitization process of our towels making them safe to use. Members are always welcome to bring personal towels for their own use. 

Sky realizes that there may still be a segment of the population that is not able to come back due to family, schedules, or health concerns. Our mission is to provide those members access to online workouts from Sky Private Trainers and Group Fitness instructors via the Sky Stay Active Initiative Facebook Group. 

 

Join the Group 

Sky has always been dedicated to helping members achieve their fitness goals.  

 

We will be offering our popular "Lean Body Challenge" beginning in June. Watch for details on how to register on our website and social media channels. 

 

We are also offering our members a complimentary "Connect" session during the month of May. Visit with a Sky Concierge team member, and we'll help you find a time and trainer that can give you guidance to restart your fitness journey.

Sky takes a great deal of pride in our vigilance in terms of cleaning. Sky also understands members may feel more comfortable with their own items from home such as towels, yoga blankets, and mats. Sky understands and encourages this but also asks that all equipment from home be cleaned thoroughly beforehand. 

 

You are not REQUIRED to wear a mask at Sky, but it is highly recommended by healthcare officials to use masks when in public spaces. 

 

Water fountains will be closed, however, you can fill up a water bottle at the bottle filling stations or purchase a drink in SkyCafe. 

 

Looking for Ways to Stay Active? 

Join our NEW Facebook Group, the Sky Stay Active Initiative now! 

 

JOIN GROUP 

CONTACT US